Q: Does Mindshunter provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or if the product arrives at you damaged, contact us immediately! We will do all we can to ensure you have the best shopping experience with us. Just simply contact us and we will get it addressed! Please note we can only accept returns that are unopened and unused.
Q: Do you ship Internationally?
A: YES! We Ship All around the globe.
Q: Why Didn't My Products Arrive Together In One Package?
A: We ship your orders from various international suppliers (USA, Canada, China, and Singapore). Our inventory is distributed over multiple fulfillment centers around the world in order for you to receive the order faster. This means orders containing multiple items may be shipped individually. You may receive an item before the next.
So don't panic if you don't receive all of your items at once as the others are on the way. If you do not receive all your purchase within 8 weeks, please contact us to look into your shipment.
Q: How do I know if my order is being delivered or not?
A: Your order comes with a tracking number and can be tracked from our website. Or you can ask any shipping information about your order by email.
Q: How long will it take for my item to be delivered to me?
A: Please allow 1-5 business days for processing your order. Once the order is shipped out, you'll receive an email with tracking information. Please allow 3-5 weeks, for most orders, to ensure proper quality assurance for creation, packaging, and shipment. On very rare occasions, the shipping might take up to 6 weeks due to customs checks.
Q: Why have I not received any order confirmation details?
A: Most times this is because our customers have accidentally entered their email in wrong. Throughout the process, we will send the confirmation email to you immediately. If you believe you may have entered your email wrong please contact us and we will fix it for you.
Q: How Long Does It Take To Deliver Orders On Holiday Season?
A: During the seasonal period (eg Halloween, Valentine's Day, Christmas, Easter) there might be some delay in the posting process. During this period, please allow 7 extra business days for delivery. If an item has not been delivered within the approx. day stated above plus 7 extra days; please send us an email, we will refund your shipping cost as well as an exclusive discount coupon.
Q: What currency do you accept?
Q: What payment methods do you support?
A: The current payment method is Credit Card.
Q: How do I pay for my order? Is it secure?
A: The checkout process uses Credit Card, one of the most trusted online payment solutions on the web.
Q: How secure is your website with my personal information?
A: We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon purchasing your product. Then your credit card information will be purged.
Q: What is your return policy?
A: We are committed to making sure you are 100% satisfied with your order. We hope that you love your items from us, however, if for any reason you're not happy with your order we offer a return policy to all customers if the good is damaged. No refund if the item is personalized, custom or made-to-order.
However, we will send you a replacement, free of charge, if you are disappointed with your order for any of the following reasons: the product itself is flawed, the quality of the printing is poor, or the final product is materially different than the design presented online. If you are in any way unsatisfied with your purchase, please contact us.
Returns will be accepted for damaged or low-quality prints. Buyer will have to bear the shipping cost of the returns. For the fastest resolution, please send a photo demonstrating the low quality or the damaged area of the item so we can rectify the issue for you. If we are unable to replace the item in good condition, we will issue a 100% refund of the item cost. Please note, that we are not refunding the shipping costs in such cases.
Q: Can I cancel my order?
A: Of course! It is possible to cancel the order either 5 hours after you have placed the order or until the order is fulfilled from our side (whatever comes first). Please note, that as we are working hard on increasing the satisfactory level of the customers, the majority of the orders are being fulfilled within less, than 2 hours period. In order to cancel the order, you will need to send us an email and we will take care of it.
Q: My item is damaged. What can I do?
A: If you received a defective/damaged item, please kindly contact us by sending an email and let us know your problem and please don't forget to attach photos/videos which can clearly show the issue.